777JILI Restart Phone Steps for a Frozen Game Page

Close the browser first.

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  1. Restart phone first when only the browser tab hangs
  2. Restart phone normally on iPhone when everything lags
  3. Force restart iPhone when the screen will not respond
  4. Force restart on Android when the screen stays on
  5. Storage and software that bring the freeze back
  6. What a restart does to a round in progress
  7. Still not working?

Your game page stops answering, the spinner hangs and every tap does nothing. Knowing when to restart phone and when to force one saves you from jabbing at a dead screen. The steps below come from Apple’s and Google’s own help pages and apply to any page you play in a phone browser; the wider setup is in how your phone browser shapes play.

Restart phone first when only the browser tab hangs

If the rest of the phone still answers, close the browser before you touch the power controls. Google’s Chrome help for iPhone says to swipe up from the bottom of the screen to open the App switcher, find Chrome, then swipe up on its preview to close it. For Android, Google’s Chrome help says to manually close and re-open Chrome.

Problem

One game tab hangs while the rest of the phone still takes touches

Fix

Close the browser, reopen it and load the page again by its address. If it hangs a second time, move to the restart steps below.

Restart phone normally on iPhone when everything lags

Apple’s page “Turn iPhone on or off” says that if your iPhone isn’t working as expected, you can restart it by turning it off, then back on. Which way depends on the phone.

Your iPhoneHow Apple’s page says to turn it off
Face IDSimultaneously press and hold the side button and either volume button until the sliders appear, then drag the Power Off slider
Home buttonPress and hold the side button, then drag the Power Off slider
Control CenterOpen Control Center, touch and hold the control in the top-right corner, then drag the slider
SettingsGo to the Settings app, tap General, scroll down, tap Shut Down, then drag the slider
Problem

The phone lags but the sliders still appear

Fix

Turn it off by one of the methods above. To turn it on, Apple says to press and hold the side button until the Apple logo appears.

Force restart iPhone when the screen will not respond

Apple’s page says: “If iPhone isn’t responding, and you can’t turn it off then back on, try forcing it to restart.” Its procedure runs in this order:

  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.

Apple’s page prints this one procedure and no list by model. For an older phone, search your model’s name at support.apple.com.

Problem

The slider never appears and the buttons seem dead

Fix

Run the four lines above in order, without pausing between the two quick releases.

Force restart on Android when the screen stays on

Google’s Android Help page says: “If your phone is frozen with the screen on, hold down the power button for about 60 seconds to restart.” The page adds that some of its steps work only on Android 8.0 and up, and that on a custom Android version you check with your device manufacturer.

Problem

The Android screen is lit but nothing moves

Fix

Hold the power button for about 60 seconds. This is the stuck-screen method, so use the normal power menu when the phone still responds.

Storage and software that bring the freeze back

Google’s page says your phone can start having issues when less than 10% of storage is free. It also sends you to Settings, System, Software update. On iPhone, Apple’s update page puts the same check at Settings, General, Software Update; the software update checks for iPhone and Android are laid out side by side on their own page.

Problem

The freeze returns every few sessions

Fix

Check free storage first, then check for a pending update, then restart once the update finishes.

What a restart does to a round in progress

A restart closes the browser, and the game page goes with it. Nothing in Apple’s or Google’s pages describes what a game does with an unfinished round, so the game’s own screens are where you look.

  1. Restart the phone by the method that fits the screen.
  2. Reopen the browser and type the address of the page you were on.
  3. Open the game’s history or transaction screen and read whether the round settled.
  4. Repeat nothing until step 3 has answered; the refresh page risks on a stalled round apply to a restart too.

Still not working?

  1. On Android, Google’s page lists Force stop under Settings, Apps, See all apps, and a safe-mode restart that “temporarily turns off all downloaded apps”; how safe mode starts varies by phone, so use your manufacturer’s support site.
  2. On iPhone, Apple’s page points to its article “If your iPhone won’t turn on or the screen is black”.
  3. Google’s page ends with “visit your carrier or manufacturer support site”.
  4. A factory data reset removes all data from the phone, so back up first.

FAQ

How long do I hold the power button on a frozen Android phone?

Google's Android Help page says that if your phone is frozen with the screen on, you hold down the power button for about 60 seconds to restart. That is for a stuck screen, not for an everyday restart.

What are the force restart iPhone steps?

Apple's Force restart iPhone page gives four lines: press and quickly release volume up, press and quickly release volume down, press and hold the side button, and release it when the Apple logo appears.

Will a restart finish the round I was playing?

A restart closes the browser and the page with it, and no help page says what a game does with a round afterwards. Open the game's own history screen after you reopen the page; it shows whether the round settled.

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